Skincare FAQ: Frequently Asked Questions
Our skincare FAQ answers common questions about orders, shipping, returns and products.
Our skincare FAQ is here to make shopping with Skin O Sense simple and transparent, so you can find answers quickly. If you cannot find what you need, please contact us.
Orders & Payments
How can I place an order?
You can browse products on our website, then add them to your cart, and finally proceed to checkout.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) on select orders.
Can I modify or cancel my order?
Orders can be modified or cancelled only before dispatch, so please contact us immediately for assistance.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 2–7 working days depending on your location.
How can I track my order?
Once shipped, you will receive a tracking link via SMS or email, so you can follow your parcel.
Do you offer free shipping?
Free shipping may be available on select orders or during promotions.
Returns & Refunds
Can I return a product?
Returns are accepted only for damaged, defective, or incorrect products.
How do I request a return?
You can contact us within 48 hours of delivery with images or an unboxing video.
When will I get my refund?
Refunds are processed within 5–7 working days after approval.
Products & Usage
Are Skin O Sense products suitable for all skin types?
Our products are designed to suit most skin types, but we recommend doing a patch test before use.
What if I have a skin reaction?
Discontinue use immediately and consult a dermatologist. Skin O Sense is not liable for individual sensitivities.
Are your products natural or chemical-free?
We use safe and skin-friendly ingredients, and product details are mentioned on each product page.
General Queries
How can I contact Skin O Sense?
You can reach us via email for any queries or support.
Do you offer bulk or wholesale orders?
Yes, for bulk or business inquiries, please contact us directly.
Contact Us:
Email: info@skinosense.in