Frequently Asked Questions (FAQs)
Skinosense
At Skinosense, we aim to make your shopping experience simple and transparent. Here are answers to common queries:
Orders & Payments
How can I place an order?
You can browse products on our website, add them to your cart, and proceed to checkout by entering your details and completing payment.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) on select orders.
Can I modify or cancel my order?
Orders can be modified or cancelled only before dispatch. Please contact us immediately for assistance.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 2–7 working days depending on your location.
How can I track my order?
Once shipped, you will receive a tracking link via SMS or email.
Do you offer free shipping?
Free shipping may be available on select orders or during promotions.
Returns & Refunds
Can I return a product?
Returns are accepted only for damaged, defective, or incorrect products.
How do I request a return?
You can contact us within 48 hours of delivery with images or an unboxing video.
When will I get my refund?
Refunds are processed within 5–7 working days after approval.
Products & Usage
Are Skinosense products suitable for all skin types?
Our products are designed to suit most skin types, but we recommend doing a patch test before use.
What if I have a skin reaction?
Discontinue use immediately and consult a dermatologist. Skinosense is not liable for individual sensitivities.
Are your products natural or chemical-free?
We use safe and skin-friendly ingredients. Product details are mentioned on each product page.
General Queries
How can I contact Skinosense?
You can reach us via email for any queries or support.
Do you offer bulk or wholesale orders?
Yes, for bulk or business inquiries, please contact us directly.
Contact Us:
Email: care@skinosense.in